PRIVACY POLICY | Gamill Group

Effective from: March 3, 2024

Welcome to gamill.com.au’s Privacy Policy

1. Please read carefully

Gamill.com.au cares deeply about the privacy of its visitors and users.

To that end, this Privacy Policy (“Privacy Policy”) describes how Gamill Group collect, use, and share your Personal Information ("PI"), as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all gamill.com.au users, including unregistered visitors, registered users, and premium users (collectively, “Users”, “you”, or “your”), and to all Gamill Group services, including our websites (including http://www.gamill.com.au and any of its subdomains, the “Website”), web applications (“Gamill Apps”), mobile applications (“Mobile Apps”), and related services (collectively, the “Services”).

This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at hello@gamill.com.au.

This policy describes our privacy practices – what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.
By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.

2. What ‘Personal Information’ do we collect?

2.1. User information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

Information you provide us. When you register for our Services, sign up for any Gamill Group events, subscribe to our blog(s) or newsletter(s), purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channel (e.g., email or chat), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).
Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc
Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

To provide our Services, we collect Personal Information about our Users.
The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.

2.2. Users of users ‘Personal Information’

We may also collect Personal Information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf (as further described in Section ‎6 below).

3. Why do we collect such ‘Personal Information’

We use your Personal Information for the following purposes:

To provide and operate the Services;
To further develop, customise, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);
To help us to update, expand and analyse our records to identify new customers;
To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;
To analyse our performance and marketing activities;
To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;
To provide you with professional assistance.
To enhance our data security and fraud prevention capabilities; and
To comply with any applicable laws and regulations.

We may use techniques like “machine learning” (European law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (i) still have a human being involved in the process (and so are not fully automated). We may also use machine learning to help us monitor, identify, and suspend accounts sending spam, or engaging in other abusive or fraudulent activity.

We use your Personal Information for the purposes set out in Section 3 where:

Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with a fee proposal, to provide you with our customer assistance and technical support);
Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Gamill Group by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

We use the Personal Information we collect about you to provide our services and make them better and safer.
We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.

4. How we share your ‘Personal Information’

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

4.1. Third Party Service Providers:

Gamill Group has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include market segmentation and analysis services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”).

In case that Gamill Group shares personal data with a Third Party Service Provider that provides AI services, Gamill Group will ensure that the Third Party Service Provider is under a contractual obligation not to use the data in order to train or improve its AI models.

We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.
The Personal Information may be shared solely in accordance with this policy.

4.2. Law Enforcement, Legal Requests and Duties:

Gamill Group may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.3. Protecting Rights and Safety:

Gamill Group may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Gamill Group, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

4.4. Gamill Group Subsidiaries and Affiliated Companies:

We may share your Personal Information internally within our alliance of support companies, for the purposes described in this Privacy Policy. For example, we may share your Personal Information with our design, marketing, operations, compliance, or construction partners, in the course of facilitating and providing you with our Services.

4.5. In connection with a change in corporate control:

In addition, should Gamill Group or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

4.6. Upon Your Further Direction:

The Gamill Group Services enable you, through different techniques, to engage and procure various third party services, products and tools for enhancing your business, including, without limitation, applications and widgets offered to you by third parties through the Gamill Group Website, eCommerce payment providers, third party consultants who may assist you with your business, etc. (collectively, “Third Party Services”). If you choose to engage with such Third Party Services, they may have access to and process Personal Information of your Users-of-Users collected through your web or mobile sites.

Please note that in the instances above in this Section 4.6, Gamill Group merely acts as an intermediary platform allowing you to procure the services of such Third Party Services (including, but not limited to, Third Party Developers, Third Party Apps and Social Media Features) with which you are interacting directly, and at your discretion. In this respect, Gamill Group acts as a service provider to you, disclosing information to the Third Party Services on your behalf. Gamill Group will share your Users-of-Users’ Personal Information with Third Parties Services only upon your direction or with your permission and is not, and shall not be, in any way responsible for such Third Party Services processing of such Personal Information, or liable with respect thereto.

Gamill Group does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to install and/or use their services.

5. Where do we Store/Process your ‘Personal Information’?

5.1. Data Transfers;

In order to provide our users with Gamill Group Services, Gamill Group may transfer personal information to their subsidiaries and third-party vendors who are contractually committed to protect and secure your data.

In compliance with the Privacy Act 1988, Gamill Group commits to observing Australian Privacy Principles around the collection, storage and processing of your personal information. A summary of the Australian Privacy Principles can be found here.

6. Use of cookies and other third-party technologies

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Service and ensure that it performs properly, to analyse our performance and marketing activities, and to personalize your experience.

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

We and third party services may use cookies and similar tracking technologies throughout our services.
These technologies are used mostly for stability, security, functionality, performance and advertising purposes

7. Communications from Gamill Group

7.1. Promotional messages

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Gamill Group or our partners (acting on Gamill’s behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify Gamill Group at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

We may send you promotional messages and content.
You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.

7.2. Service and billing messages

Gamill Group may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming services; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are unable to opt-out of receiving such Service and Billing Messages unless you are no longer a Gamill Group User (which can be done by deactivating your account).

8. Your rights in relation to your ‘Personal Information’

Gamill Group believes it is imperative that all users have control over their Personal Information. Therefore, depending on the way you use the Gamill Group Services, you have the right to access, receive a copy of, update, amend or delete your Personal Information, enjoy data portability (in certain cases), restrict, or object to certain uses of your Personal Information, withdraw consent you’ve given us before to processing.

You can exercise your rights by sending your request to hello@gamill.com.au. When we receive your request, we may take steps to verify your identity before complying with the request to protect your privacy and security.

We will respond to your requests within a reasonable timeframe.

9. Questions and complaints

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

10. Data retention

We may keep your Personal Information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).

11. Security

Gamill Group values the security of our customers' Personal Information and has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.

13. Third-party websites

Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked Third party websites and services.

14. Public forums and user content

Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them.

In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicise.

We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content. You understand and acknowledge that, even after its removal, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.

15. Updates and interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you via email prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website and other Services.

17. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in Sections 8 or 9 please refer to those sections or contact the Gamill administration team via hello@gamill.com.au email. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.